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Return and Cancellation Policy

We are dedicated to providing a safe shopping platform to make your shopping experience as simple as possible and hassle-free with us.

Please take the time to try out all the jewellery you have received. If you still decide on returning, we are happy to help you out with your return and refund process without any questions asked.

You will have a 14 day return period after you have received the products, and customers are requested to raise the return query within the given period of time. You can also reach out our customer support team anytime, to help you with any other issues related to your order, payment and shipment.


HOW TO RETURN AN ITEM

To return or exchange a product please email us the order ID with product codes to support@vinantimanji.com and we will help you with the process. Alternatively, you can call us on +91- 9819057441 on Monday to Friday between 10:30 AM - 7:00 PM and Saturday between 10:30 AM to 3 PM IST. Your purchase should be returned to us within 14 days of receiving your order.

Our team will provide you with a Return Merchandise Authorization Number (RMA) following which you can simply fill up our online returns form quoting the RAN no and ship the item back to us. You will be notified by email once your return has been received and processed. For details on which items qualify for a refund, please read our Returns Policy below.

REFUNDS

All successfully returned items can be exchanged for other merchandise or online store credit only if the product is faulty, wrong delivery of the product ordered by the client or broken at the time of receiving it. Customers are required to produce an unpacking video for replacement of the product  VINANTI MANJI Jewells LLP will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced. If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below: Customer Care on +91- 9819057441 between 10:30 AM to 7 PM, Monday to Friday and 10:30 AM to 3 PM on Saturdays. Or Email support@vinantimanji.com

RETURNS POLICY

  1. Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer.
  2. Customers are advised to check the ordered products and quantity in the invoice before accepting the package from the logistics/courier.
  3. In case of a discrepancy, we request you to leave a remark with the logistics/courier company and notify us at support@vinantimanji.com with the discrepancy details within 24 hours of accepting the package.
  4. In case the discrepancy is found correct, VINANTI MANJI Jewells LLP will follow the policy of Repair following Replace and finally Store Credit if the item cannot be repaired or replaced.
  5. All other items can be returned in exchange for another item or online store credit.

CONDITIONS FOR RETURNS

  1. Items should be returned unused and with all VINANTI MANJI, designer tags still attached to the item. Loose tags or broken tags will not be accepted for an exchange or credit note.
  2. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
  3. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return along with all invoices and paperwork.
  4. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
  5. In case of dispute, we also recommend you retain the proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.

Faulty goods - Goods are classified as faulty if they are received damaged, or where a manufacturing fault has occurred. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Colors - We have made every effort to display the colors of our products that appear on VINANTIMANJI.COM as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

  1. Return outside the 14-day window may be accepted at our discretion. Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items.
  2. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

CANCELLATION POLICY:

  • Cancellation Policy for Pre-Paid Orders:
    Pre-paid orders cannot be cancelled after dispatch.